Thanks for shopping with hoyeeeyes.com. Rest assured we plan on turning around your order as quickly as possible!
Due to the pandemic, an extra 3-7 days' delay is to be expected.
For most countries, we provide a Free Shipping option
For faster shipment, you can choose Expedited Shipping at checkout at an extra cost of $25-$40 for most countries
For some countries, we only provide an Expedited Shipping option to make sure the package arrives fastly and securely. The expedited shipping fee for these countries are usually higher but we'll only charge $30-$40 for the shipping
It's our goal to make sure your order is processed quickly and efficiently. We keep in constant touch with our partnered couriers in case any huge events happen that may impact the delivery efficiency
For Free Shipping to most countries, it usually takes 7-20 days to deliver the package
For Expedited Shipping, it usually takes around 4 days for the item to arrive (Due to the pandemic, Expedited Shipping may take extra 3-7 days)
Track your Order:
When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
For some of the Expedited Shipping, there will be two tracking codes. The first one will be a transfer code which can be used to temporally track the package domestically. A second code will be sent to you in the next 2 days, which will be the final tracking code
If for any reason you don't receive this, please email us at email@example.com and we will update you with the latest shipping progress.
Please leave us a phone number when you choose Expedited Shipping so that the courier could reach you to make sure the package is delivered without mistakes.
Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 1-2 business days and is NOT included in the overall "shipping time".
All packages have specific tracking information
For more shipping information, please contact us at firstname.lastname@example.org or filling out the ‘Contact Us’ form. We will get back to you in 12 hours.
I love my pair of glasses, i love the fit and the sound, the sound is not like earphones, because they are open, but is like 4/5 stars. For sure is more safe for driving, skating, ride a bike or listening music while you're talking with someone. The better part is the costumer service, Oh my gosh, are so responsive and helpfull, my first pair came with a broken leg and them they send me a new pair, right away. You gain a new happy costumer
This eyewear has a perfect for for my head size. It's just too comfortable. The arms are just right, not too tight or loose. The sound is much better now than the previous one I have, Nova Eyes Astrid. I like also the gradient lenses.
Thank you also for the nose bieshe you sent. It will be useful for my Astrid and this eyewear later.
I also ordered the Frost. I really hope that the arm fit similar to Nova Smart. The fit in the arms of the eyewear, the sound improvement and build quality make this product a premium look and usefulness.
THE box, the leather case and the charger, even the use of black color are all welcome and nice.
I agree with many customers of yours that the mechanical buttons in the arms are much preferred than the touch sensor of previous model. Weight is still light and comfortable, I don't have issue with it. I like it very much.
I hope that this mechanical feature will be used for the Frost or Luna smart wear glasses, as well as the fit and weight will be the same in future and new models you plan to make.
Regarding the sound quality, I hope you will continue to improve on reducing sound leakage and improving the sound quality, perhaps, adding a little bass to make the listening experience better. I know that it would add another small speaker close to the present speaker might be included for thumping sound of bass but it might be done without sacrificing leakage, weight and over all look fo the smart wear.
Considering the present smart wear I have, Nova Plus, I congratulate you for your ongoing effort to improve the quality of your products.
Again, my salute and commendation to your prompt service and quality product.